Customer Support

Welcome to NatPay's Help Center

Here you may download PDF forms, guides, and software – plus get answers to frequently asked questions, view bank holidays, and learn more about our fees.

You may access all of these items quickly by clicking on the links shown below.

Support Links:


For more information on ACH error resolutions please click here.

Texas Customers

Please contact NatPay as soon as you can if you think your statement or information regarding a transaction is wrong or need more information about an item listed on the statement. We must hear from you no later than 30 days after we sent the first statement on which the problem or error appeared. If you still have an unresolved complaint regarding NatPay transaction activity please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free),


ACH Leader

In business since 1991, NatPay remains a top leader in ACH & Document Distribution Solutions processing $145+ billion annually for 272,000+ ACH clients nationwide.

Insured & Audited

NatPay is insured through three major insurance carriers, and uses a third-party accounting firm to perform annual audits of its records.


NatPay is  HIPAA compliant, and a SSAE 18 (SOC 1) Type 2 examined organization for both ACH and Document Distribution Solutions.